Satisfaction Guarantee

When you buy from Audiocadabra™ you are guaranteed to pay less for more. Our prices are simply unmatched! If you see any custom handcrafted audio products, of similar quality (in choice of materials used, design and craftsmanship), listed at a lower price elsewhere, kindly contact us and we will try our best to price match or counter offer a better deal.

Customer satisfaction is paramount to us! If any of our professionally handcrafted products do not meet your expectations in any way, you may exchange/return them within 15 days (02 weeks) of receipt. Returns must comply with the following:

  • Exchanges/returns must be approved by us with a Return Authorization (RA) email.
  • Detailed instructions, on how to ship returns back to us, will be included in the RA email.
  • The expectation is that the returns are shipped out within 01 week from when the RA is approved.
  • Products must be returned in ‘As New’ and resalable condition as determined by Audiocadabra.
  • Once returns are received, inspected and approved, buyer will receive full refund in the original payment method, less any shipping charges, in 10 working days.

Regretfully, we cannot take back special custom made orders in irregular variation/specification, lengths/colors, discounted/sale items, upgraded/regraded products, pre-cut/bulk wire spools or incorrectly placed orders. Orders that do not qualify for returns however qualifies for an exchange if the product is damaged/defective. In order to enjoy our money-back guarantee you may opt to buy our products, that are on sale, at its full retail value.

When returning please return products, in their original packaging, in factory condition (as new)/resalable condition as determined by Audiocadabra. Great care is taken to prevent physical and cosmetic damage to the goods when they are shipped to you. We expect the same consideration by asking you to use the same internal packaging as originally delivered (including the bubble wrap, invoice and label).

Postal Service (with tracking) is recommended when shipping returns back to us. If shipped via private courier then customs fees and/or courier brokerage fees will be deducted from the refund amount. Any additional fees in the form of shipping fees, import fees, courier brokerage fees… etc. to be borne by the customer.

Orders cancelled during processing time or before shipping may attract a minimum 40% cancellation fees, depending on what stage the order is, as determined by Audiocadabra, due to the highly skilled labor cost, incurred in man hours, that go into crafting our custom handcrafted products. Refunds will be processed within 10 working days after receipt of returns/cancellation of order placed.

When you consider buying any product from us, a formal consultation via email is recommended, to ensure that the products are right for your system and we will provide the benefits that you seek. Please remember that all the products, listed on our website, are handcrafted and customized to your system and specifications. Please review your system carefully, measure your cable lengths carefully, before ordering.

For any queries kindly contact us and we are more than happy to assist you.